Terms & Conditions

This website www.surfacesretail.com is operated by Surfaces, an authorized distributor of Venus Carpets (Pvt) Ltd.

Throughout the site, the terms “we”, “us” and “our” refer to Surfaces.

Surfaces offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

ONLINE STORE TERMS

By using this site, you represent that you are of legal age in your region, or that you have given consent for your minor dependents to use this site.

You agree not to use our products for any illegal or unauthorized purpose and not to violate any laws, including copyright laws.

You must not transmit viruses or any malicious code. Violation of any terms will result in immediate termination of service.

GENERAL CONDITIONS

We reserve the right to refuse service to anyone at any time for any reason.

You understand that non-card information may be transferred unencrypted and may undergo network adaptations. Card data is always encrypted.

You agree not to duplicate or resell any part of the service without written permission.

ACCURACY & TIMELINESS

We do not guarantee that the content on the website is accurate or current. Use of any material from this site is at your own risk.

MODIFICATIONS TO PRODUCTS OR SERVICE

We may change product pricing or discontinue services at any time without notice. We are not liable for any modifications or suspensions.

PRODUCTS OR SERVICES

Some products may be exclusively available online in limited quantities. Returns are subject to our Return Policy.

We try to accurately display product images and colors but cannot guarantee exactness due to monitor variations.

We reserve the right to limit sales geographically or by customer and to discontinue products without prior notice.

BILLING & ACCOUNT INFORMATION

We reserve the right to reject or limit any order and may contact you via provided information in case of changes.

You agree to provide accurate and updated billing information at all times.

OPTIONAL TOOLS

We may offer third-party tools without monitoring them. Use of such tools is at your own risk.

Any future tools or features will also be governed by these terms.

THIRD-PARTY LINKS

Our website may contain links to third-party content. We are not responsible for third-party accuracy, practices, or damages from transactions with them.

USER COMMENTS & FEEDBACK

By submitting content, you grant Surfaces permission to use, edit, and share your content without restriction or compensation.

You are responsible for your comments and must ensure they do not violate third-party rights or contain harmful content.

PERSONAL INFORMATION

Your personal data is governed by our Privacy Policy.

ERRORS & INACCURACIES

We reserve the right to correct any errors or inaccuracies and update site content without prior notice.

PROHIBITED USES

You may not use the site for any illegal, harmful, or abusive activities, including transmitting malware, infringing on IP rights, or attempting to circumvent site security.

WARRANTY DISCLAIMER & LIMITATION OF LIABILITY

The service is provided “as is” and “as available.” We do not guarantee uninterrupted, error-free service.

Surfaces, its owners, agents, and affiliates are not liable for direct or indirect damages resulting from your use of the site.

INDEMNIFICATION

You agree to indemnify and hold harmless Surfaces and its affiliates from any claims resulting from your breach of these terms.

SEVERABILITY

If any part of these terms is unenforceable, it will be adjusted or severed without affecting the rest of the agreement.

TERMINATION

These terms remain effective until terminated by either party. We may suspend or terminate your access if you violate any provision.

ENTIRE AGREEMENT

These terms and any posted policies constitute the complete agreement between you and Surfaces.

GOVERNING LAW

These Terms are governed by the laws of the Islamic Republic of Pakistan. All disputes shall fall under the exclusive jurisdiction of courts in Karachi.